FAQ

  1. What is GDPR ?

On May 25, 2018, the European Union (EU) will begin to enforce a new data protection regulation called the General Data Protection Regulation (GDPR). The GDPR is designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way organizations across the region approach data privacy.

  1. Who does it affect? 

The GDPR applies to organizations located within the EU in addition to organizations located outside of the EU if they offer goods or services to, or monitor the behavior of, EU natural persons or ‘data subjects.’ It applies to all companies processing and holding the personal data of data subjects residing in the EU, regardless of the company’s location.

The aim of the GDPR is to protect all EU citizens from privacy and data breaches. To learn more, click here. 

  1. What steps is Big Viking Games taking to comply with GDPR?

We are actively working to address GDPR compliance for all our EU resident users. As we approach the May 25, 2018 enforcement date, Big Viking Games is:

    • Reviewing and adjusting all our systems to document the use of personal data.
    • Introducing an updated Terms of Service and Privacy Policy that complies with the GDPR.
    • Making technical changes to our platform that will enable us to support the GDPR’s requirements and enhanced data subject rights.
  1. What is Big Viking Games doing to show compliance with GDPR?

At Big Viking Games we are fully committed to achieving compliance with the GDPR by  May 25, 2018. Big Viking Games is conducting internal assessments and evaluating our readiness to execute on our obligations under the GDPR.

  1. What personal data does Big Viking Games collect?

When you confirm your consent, or proactively provide us with other personal information, we collect that information. Facebook provides Big Viking Games with public profile information. This may include the following:

  • First and last name
  • Facebook ID
  • IP Address
  • Email Address (FishWorld opt-in)
  • Transaction History
  • Birthday (opt-in)

In addition to this, your device is automatically providing information to us so we can customize our response to you. This typically includes information such as IP address, type of device, and operating system version.

Information that is proactively provided to us is also collected in order to provide the specified service. For example, to enter into the birthday program we require your date of birth, as well as your email address to reach our Support team.

More information about the information we collect and how we use that information is available in our Privacy Policy. 

  1. How do I access all my stored personal data?

To request your data, please follow the steps below:

    1. Open game
    2. Navigate to the Settings tab 
    3. From there, select your Privacy Settings (Account Settings if in FishWorld)
    4. Scroll to the Account Information section
    5. Select ‘Request My Archive’ 
  1. How long can I expect to wait for my information?

Your archive will be available within 30 days of the request being submitted. Once available, you will be presented with a Download button. 

  1. How can I delete my account?

To delete your account, please follow the steps below:

  1. Open game
  2. Navigate to the Settings tab
  3. From there, select your Privacy Settings (Account Settings if in FishWorld)
  4. Scroll to the Delete My Account section
  5. Select the Delete My Account button 


    

  1.  Can I recover my account post deletion?
    2. 



No, once your account is deleted it is permanently erased. Please ensure your data is downloaded before committing to account deletion.